Frequently Asked Questions

AWS requires all change orders to be in writing and signed by the homeowner prior to any additions or subtractions from the original written contract. This helps eliminate any misunderstandings or unexpected cost to come up at the end of the project. Change orders are due in full when signed, as they can cause delays in the project, may require special order “Rush” shipments, etc.

AWS will not start your job until all the special-order items are in our control, or we have verified that “In Stock” items are really In Stock. Unfortunately, we have learned that with the current economic situation that exist with many suppliers’ inventories are at the lowest level we have seen. We make it a constant effort to make sure the materials we need are ordered and “in hand” before we will start your project. Change orders or “Discovery” issues can sometimes cause unavoidable delays, however, we are experienced at working around a delay to try and keep on schedule whenever possible. You know the old saying... “Time is money”.

Discovery means that while in the process of performing the remodel something is discovered that was unplanned and previously not charged for. Something that must be fixed or repaired before the remodel can be completed. This generally happens upon tear out of the existing fixtures, flooring or walls and we discover rot or something there was no way to know about prior to quoting the job. We cannot cover-up a code violation or some unsafe situation. It would cost much more to repair later after we have finished than while we have the area exposed and open to repair. Discovery issues are outlined in our contract on every job.

AWS offers a full two-year labor warranty from the date of the job completion. (That means if we did something wrong, we’ll fix it FREE for 2 years.) The various Manufacturer’s warranties cover the warranty on the materials.